Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
Ensure guest and team member satisfaction
Monitor and develop team member performance, particularly the excutive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Serve as primary liaison with hotel owners and corporate entities
3+ years of General Manager, Hotel Manager, AGM experience or equivalent managing $15M or greater in revenue
General Manager experience managing a full service hotel of 250 rooms or greater or Hotel Manager/AGM experience managing a full service hotel of 450 rooms or greater
Strong understanding of commercial and revenue management strategies
Proven people leadership with success in building strong service cultures
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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